Ladenburg Thalmann: Initiates eGain Communication Corp at Buy $7.20 PT

Ian Cassel Blog Leave a Comment

Huge Market Opportunity – The popularity of online shopping is continuing with analysts at Goldman Sachs (GS, Not Rated) suggesting that global online retail sales are likely to reach $963 billion by 2013. Additionally, estimates from IDC call for online retailers to spend a record $18 billion in calendar 2011 on online customer relationship management (CRM) solutions to improve the overall web site visitor experience and increase visitor/shopper conversion rates. We believe these trends provide an attractive environment for eGain to expand its presence in the online CRM market with large enterprise customers.

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